Retailer changes the grocery shopping game with pickup service available across the country, celebrates milestone with free giveaways for customers
BENTONVILLE, Ark., Sept. 6, 2017 – Walmart is making grocery shopping across the country a lot easier. The company is opening its 1,000th Online Grocery Pickup location tomorrow. The free service, which was initially piloted in Denver in 2013, enables customers
to order groceries online and pick them up at their local Walmart store without leaving their cars, and will open locations 995th through 1000th in Seattle, Washington.
“Customers from Atlanta to Albuquerque and Nashville to New York have told us what an ally Online Grocery Pickup is in their fight to save something so important – time,” said Mike Turner, vice president of eCommerce Operations for Walmart U.S. “Our daily mission is to help our customers keep a little more money in their pockets and add more time in their schedules. Online Grocery is doing that for the millions of customers who have tried the service, so we won’t stop with store 1,000.”
In celebration of this milestone, Walmart will be giving away sweet treats and $5 promotion codes that can be used with a future Online Grocery Pickup order to customers at Online Grocery locations across the country. In Seattle, the company will be giving away Google Home devices to the first 250 Online Grocery customers in the market.
How It Works
Online Grocery Pickup gives customers acc
ess to more than 40,000 items, including fresh produce and meat, pant
ry staples and great seasonal items from the comfort of their couch.
- Order and Choose a Pickup Time: Customers visit walmart.com/grocery or through the Walmart Grocery mobile app, enter their ZIP codes to select a local store and begin creating their shopping lists. During checkout, they select a time to pick up their orders.
- Personal Grocery Shoppers Fill the Basket: Highly-trained personal shoppers carefully select the freshest produce, meats and other items each customer requested.
- Pick Up and Go: Once a customer arrives at the store, they can park in one of the specified Online Grocery Pickup parking spaces marked in orange, and enter a designated number to call to alert an associate. An associate will quickly retrieve the prepared order and load it into the customer’s car within minutes.
One Online Grocery Pickup Fact for Each 100 Stores
- More than 400 Online Grocery Pickup locations have been opened just this year.
- The service is free to customers – and there is no price markup on products.
- The #1 reason customers use Online Grocery is to save time (89%). That’s followed quickly by being able to shop in the comfort of their own home (83%) and by being able to shop any time (79%).
- Nearly half of all items bought from Walmart Online Grocery are from fresh departments (produce, meat and seafood, bakery and dairy).
- Fresh items are backed by Walmart’s Fresh Guarantee. If customers aren’t satisfied with their fresh products, they can bring in their receipt for their money back.
- Customers can pick up their grocery orders in as little as four hours.
- Walmart associates who pick online grocery orders for customers – personal shoppers – must successfully complete a 3-week training and certification course before picking orders for customers.
- Online Grocery Pickup orders are most likely to be placed during the late evening – after parents put their kids in bed.
- Walmart is also piloting Online Grocery Delivery in six markets.
- Ninety percent of Americans live within 10 miles of a Walmart store, and we serve more than 140 million customers a week.
To learn more about Walmart’s Online Grocery Pickup option, visit www.walmart.com/grocery.